If you are not satisfied with your purchase, you can return within 14 days. Items returned must be unworn and in resalable condition.

Delivery Charges are non-refundable.

All orders placed on www.kurohaku.co.uk can be returned via post, please return to

Studio 3, 15 Pleshey Road, London , N7 0RA

Faulty items:

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at hello@kurohaku.co.uk stating your Order Number and the nature of the fault.

What happens next?

EMAIL CONFIRMATION – We will send you an email to confirm your return has been received and refund processed. Please note returns can take up to 28 days to be processed.

REFUND PROCESSED – Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.